TERMS AND CONDITIONS

To avoid any misunderstanding and minimize frustration please read ALL the following points carefully:

PAYMENT

Paypal is our preferred method of payment.

We also accept personal cheques, postal orders and several major credit cards.

Cheques - If paying by cheque, they should be made payable to Zee Kavanagh. Please send your cheque to MJL Holdings Ltd, Motherwell Way, Grays, Essex, RM20 3XD

Delivery will be made once payment has cleared.

DISCOUNT for Multiple Purchases

We offer £1.00 discount per extra item purchased on the same day. Please contact us to obtain this discount.

OPERATING HOURS

Monday to Friday 9am to 5:30pm.

COMMUNICATION

Should you wish to alter your order or the address please ensure you do so at the same time as the order, as orders may be processed before email communication is read.

We aim to respond to emails within two working days. This does not include weekends and bank holidays.

DELIVERY

We post worldwide!!

All items dispatched within 3 days of cleared payment.

Orders are not shipped at weekends or public holidays.

All items are sent 1st class recorded delivery and need to be signed for. This also enables tracking of lost items.

UK buyers please allow up to 2 working days for delivery after item is dispatched. International buyers please allow between 4 -14 days for delivery.

RETURNS

In the unlikely circumstance that you are unhappy with your item, you may return or exchange it within 14 days of receipt.

Please return the item unworn, in its original condition, and in the original packaging for a refund or exchange.

Postage costs are at ALL times the buyer's responsibility and this will be deducted from the refund amount unless an error on our part has occurred.

UNRECEIVED ITEM

First check your local sorting depot as 99% of the time that is where they turn up.

If Royal Mail attempts a delivery and there is no one home the item will be sent to your local depot and held for 7 days after which it will be returned to sender. Unfortunately you will need to repay the postage to have the item resent to you.

Contact us after 5 working days from payment if you have not received your item so that we can check on your purchase. Occasionally human error may result in a sale being missed. If this happens we will refund the postage to you or offer you a full refund should you no longer require the item.

Royal Mail does not class an item as missing until 15 working days have passed from the dispatch date. On the rare occasion that an item does go missing we will do everything possible to ensure a satisfactory outcome after this period. However during this waiting period we are unable to refund or replace as officially the item is not yet missing.